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Threat level & terrorist activity (#SYSSETTLTA01)

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20150624 (Andy)   Pro, MultiUser, MultiSite, MultiView   Self Storage EditionMarina EditionVault Edition   8.1.X (and higher)   Video

What is the Threat Level / Terrorist Activity setting used for?

The threat level system allows the user to get warnings about Customers at a predefined level. While intended for use in the USA for alerts about possible terrorist activity it can be used for Customers worried about other criminal actions.

StorMan uses Notes (saved in a specific 'suspicious activity' category) against a Customer record to 'count' up to the predefined threat level. Once a Customer reaches that number of security Notes on their file, the system will begin warning you about that Customer.

 

How to setup the Threat Level

  1. Go to Maintenance, then System Setup.
  2. On the Facility tab (more on this tab: #SYSSETTAB101), locate the Homeland Security section and enter the level you wish to get notified about Customers at. For example: If the setting was 3, then after getting 3 threat level notes StorMan would start alerting you every time an additional note was added.
  3. Click OK to save & close.
  4. Navigate to Maintenance, then Types & Categories.
  5. From the Data to view dropdown, select Note Categories.
  6. Add a new category - you can call it whatever you like, but as you will be using it to store suspicious activity warnings, you may like to call it Suspicious Activity (or something similar).
  7. In the options, be sure to enable the checkbox titled Enable security tracking, which tells StorMan that this is the Note Category you'll be using in conjunction with the Threat alert level (that you setup in Step 2). Note: You can setup multiple Note Categories with the 'Enable security tracking' option if you like - perhaps one for 'Suspicious Activity' and another for 'Suspicious Smells' and so on. All Notes assigned to Categories with this setting enabled will contribute to a Customer's Threat alert level.
  8. Click OK then Done to save & close.

 

How to use the Threat Level setting

When you detect suspicious activity for a Customer, add a Note to their Agreement - detailing what you saw, heard, smelled, etc. Assign this Note to one of your 'suspicious activity' Categories and it will count towards the Threat alert level that you have configured in System Setup (see steps above).

Once this level is reached for a particular Customer, StorMan will warn the operator at the time of adding the Note. The Customer will now also appear on the Threat Level Report (more on this: #RPTTHLR01). A warning will also appear on their Agreement screens.

Details on adding a suspicious-activity note are outlined below.

 

  1. Open the Agreement in question.
  2. Navigate to the Notes & Alerts tab (more on this tab: #AGTTAB801).
  3. Add a new Note, detailing the suspicious activity you observed. Ensure the Category of the Note is set to your suspicious activity Category.
  4. Click Add to add this note to the system.

 

Reporting on the Threat Level

At any time, staff can print the Threat Level Report to get a full breakdown of Customers who they may want to follow up with the police etc. More on this report: #RPTTHLR01.

 

Video:

On Wednesday June 24th, 2015 we held a free StorMan PowerSession webcast on the topic of setting up and using Threat Level / Security Tracking in StorMan. You can view this video by clicking on the thumbnail below...

 
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threat level, terrorist activity, counter terrorist, anti terrorism, anti-terrorism, counter-terrorism, homeland security, suspicious activity

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Thank you for your assistance!

 

 


 

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