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Setting up StorMan SMS receipt email delivery (#SYSSETSSMSDEL01)

What is an SMS delivery receipt?

In essence, a delivery receipt is a message that verifies the text message has been delivered to the user's handset. Delivery receipts can be provided to you by StorMan, so that you can be informed when a message is delivered to your storers' handsets.

 

How do I know when an SMS has been delivered?

When you sign up for the StorMan SMS service, we send SMS delivery notifications to a special email address that we'll create for you as part of the setup process. These SMS delivery receipts can be tagged, logged and stored against the Customer (in StorMan) that the SMS was originally sent to. That way, you've got proof they received the SMS you sent them! This page outlines the setup process.

Additionally, there is a SMS Delivery Report (more on this report: #RPTSMSDLV01) available to view.

 

How does it work?

 

Where do the SMS delivery receipt emails go?

SMS delivery receipts are automatically emailed to a special email account that we create for you; the address for this special email account ends in @stormansms.com. Once we send you your login details for this account, you will need to adjust the incoming server, username & password details in StorMan's Email Section; this is explained in the setup procedure below.

 

Setting up StorMan to receive the SMS delivery receipt emails

1. Once you have configured the StorMan SMS module (more on this: #SYSSETSMSMS01), go to Maintenance then Email & Event Log Setup.
2. Enter the POP3 Server Address, Username and Password information as provided by us. Do NOT change the Facility email address field.
3. Click OK to save & close your adjustments. You have now setup StorMan to check the our email servers for SMS delivery receipt notification emails.

 

How do I view an SMS delivery receipt?

A few minutes after sending a SMS to a storer, use StorMan's email function (File -> View Email) to check for (or receive) any new email messages. When an SMS delivery receipt email is detected, StorMan will notify you that it is downloading the email message.

It will them seem to disappear from the email log - but, in actual fact, StorMan has detected that this is an SMS delivery receipt and has logged the receipt against the Customer's Agreement (in the Notes & Alerts tab on their Agreement).

To locate the delivery-receipt notification email, open the Customer (that the delivery receipt was for) and navigate to their Notes & Alerts tab (more on this tab: #AGTTAB801). Their receipt will appear as a note on their file.

 

Is there an SMS delivery report I can view?

Yes. Refer to: #RPTSMSDLV01.

 

How is a Delivery Receipt logged to a Customer?

StorMan logs a Delivery Receipt notification by the Customer Code of the Customer that it originally came from. As such, if you change a the Customer's Customer Code while you are waiting on a Delivery Receipt notification to come back for them, the notification will not be tagged against their account. If, for whatever reason, you need to change a Customer's Customer Code, do so after you have received all pending Delivery Receipt notifications.