Clicky

An Introduction to StorMan Support (#INTFITSS01)

Last updated:   Applies to:   In industries:   Of versions:   Article notes:   Special contents:
20111130 (Andy)   n/a   n/a   n/a   n/a   n/a

What is StorMan Support?

StorMan phone- & email- based Technical Support offers after-sales support for troubleshooting issues with the StorMan system. It is not training, nor does it provide information regarding how-to queries; that's what this website (called "myStorMan") is for, as we have hundreds of step-by-step how-to articles (many with videos).

Our technical support team will generally provide links to knowledgebase articles where they exist, to assist you with how-to style questions. As such, we recommend that ALL of your staff know how to access the content available via the myStorMan website (this website). You can read more about the myStorMan website here. Note: A valid and paid-up Technical Support & Upgrades plan is required to access most of the content on the myStorMan website. Access is granted as part of your Support & Upgrades plan.

 

What types of Support Plans are there?

StorMan's technical support & upgrade plans are designed to help you get the most out of your management software, by providing you with after-sales peace of mind. There are many reasons you may need help to run your business and it’s comforting to know that you don’t have to go it alone. You can compare our plans via our main public website.

 

How do I submit a support request?

  • You can lodge a support ticket via the myStorMan website.

  • You can email your request to support@storman.com. Please ensure that you include detailed information about the issue, your name, 5-digit sitecode (what's this?) and your contact details. We also ask that you use a short but descriptive subject line in your emails.

  • You can phone us for technical support (if included in your support plan; compare our plans). Click for contact details.

 

What response-time can I expect?

Response times are outlined in our Support Plan comparison, via our main public website.

 

What if I have an emergency?

An emergency situation is known as a "sitedown" issue. A "sitedown" is when you are unable to open or start StorMan in any way. If you site is down, you may telephone your nearest StorMan Technical Support department for assistance (even if your plan doesn't normally allow for telephone-based support); then, when prompted by the phone system, select the "sitedown" option. Click for contact details.

If you do not have a valid & paid-up Technical Support & Upgrades plan, then no support is available (even for sitedown emergencies). A valid plan will need to be purchased prior.

Related articles:   Article tags:   How did we do?
         
 

storman support, intro to support, an introduction to storman support

Did we miss a tag?
Tags improve search results. If you think this article needs more tags to help index & identify it, please suggest some using the form to the right...