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The StorMan Remote Support software is a StorMan-branded TeamViewer application that allows our Technical Support department to view and control your computer over the internet when you require assistance, without having to physically visit you at your office to do so. Note: StorMan does not make, support or own the technology behind the application - we simply make use of the technology to speed up support response times.
Screenshots of the Windows & Mac versions are shown below. The version number can be found at the end of the "ADVANTAGE & CORPORATE Remote Support" text; in a light grey colour.
The remote support software itself will not cost you anything - but you will need to be on an Advantage or Corporate Support & Upgrades Plan (you can compare our plans here) in order to be able to receive remote assistance from StorMan.
You can view the system requirements for the software via the TeamViewer website.
When you first purchase our management software, it will be installed remotely using the StorMan Remote Support software. Furthermore, if (and when) you require technical support, one of our Technical Support Agents will remotely view your computer (this is initiated from your end) to assist you - again, using this software. This greatly speeds up response times for support requests.
In some cases, strict networking hardware may block the software or certain ports & protocols that it uses. When this happens, we will not be able to use the StorMan Remote Support software to assist you and your IT technician will often be required to come in and "allow" the software to communicate through your networking hardware or firewall.
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