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StorMan has encountered a problem and needs to close (#ERRSEPNC01)

Last updated:		Applies to:		In industries:		Of versions:		Special contents:
20080521 (Andy)		Pro, MultiUser, MultiSite, MultiView				7.X (and higher)		n/a

What is a "StorMan has encountered an error and needs to close" error?

This particular error appears on Microsoft Windows XP systems (see this article for the same error on Microsoft Windows Vista systems: #ERRSHSW01) when StorMan crashes, due to a problem with your computer's operating system or an installation problem with StorMan.

It will also appear when you attempt to print to StorMan's PDF-XChange printer (more on PDF-XChange: #UTLPXDSC01) when it does not exist, or has not been installed properly (the PDF printer is used for emailing invoices).

What does a "StorMan has encountered an error and needs to close" error look like?

Should I use the "Send error report" button on the error screen?

This button sends data about the error to Microsoft - and not to StorMan Software. If you experience this error, the best thing to do is try the steps below, or contact StorMan Support for assistance.

How do I fix a "StorMan has encountered an error and needs to close" error?

If you were attempting to print or email an invoice via PDF-XChange at the time the error occurred, you will need to reinstall the PDF printer (more on how to do this: #UTLPXRI01).

If you received the error when you were doing something other than this, you may need to reinstall the StorMan program. Please contact StorMan Support for assistance in doing this.