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Runtime error - The destination string is smaller than the source (#ERRRNTME01)

Last updated:   Applies to:   In industries:   Of versions:   Special contents:
20090414 (Andy)   Pro, MultiUser, MultiSite, MultiView   Self Storage EditionMarina EditionVault Edition   7.X (and higher)   n/a

What does a Runtime error look like?

Runtime error - The destination string is smaller than the source

How do I fix a Runtime error?

If the error message appears when you attempt to save / close a Customer's reservation or Agreement window, then the issue is most likely caused by a Customer's email address entered multiple times. Check the Email address field on your Customer Agreement screens (more on this tab: #AGTTAB201) to ensure the email address hasn't been entered multiple times.

The easiest way to do this is to click inside the Email address field, press CTRL + A (the shortcut for 'Select all') and then Delete to completely clear the email address field. You can then re-enter the email address.

If the issue persists after this time, please contact StorMan Support.

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