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-10002 Error (Database cannot be used) (#ERRN10K201)

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20080318 (Andy)   MultiUser, MultiView   Self Storage EditionMarina EditionVault Edition   7.X (and higher)   n/a   n/a

What is a -10002 (Database cannot be used) error?

This particular error usually means that the StorMan Client application has lost its connection with the StorMan Server application. When this occurs, it may be due to one of the following reasons...

  • StorMan Server may not be running, or may require the attention of a human operator (e.g. a dialog on the StorMan Server screen).
  • There may be a problem with the network cable / network card / network hardware at your location.
  • A wireless LAN drop-out may have occurred at the location (we do not recommend wireless systems in StorMan MultiUser environments).
  • The listening port number used by StorMan Server has changed from what it was last time StorMan Client connected to it.
  • The IP address of the computer running StorMan Server has changed from what it was last time StorMan Client connected to it.
  • The StorMan Server and / or StorMan Client machines may require a reboot.
  • A firewall (hardware or software) may be blocking communications between the StorMan Client and StorMan Server computers. Check your firewall software (eg. Windows Firewall, Norton Internet Security, etc) on both the StorMan Client and StorMan Server computers, to ensure they are allowing the applications to communicate. Also check to ensure the ports for StorMan Client are not being blocked (generally port 19813 is used for StorMan Client communications, port 19812 for data syncing in StorMan MultiView environments and port 19811 for product licensing. Blocking port 19811 can cause your software to fail on startup. Do not block this port!).

 

How can I fix a -10002 (Database cannot be used) error?

The key is to get StorMan Client communicating with StorMan Server again, as outlined below.

  1. Click OK to dismiss the error dialog. You should then be presented with a window similar to the one below. StorMan Client - Selecting the database to connect to
  2. After a few moments, the TCP/IP tab (shown below) should populate with the names of any StorMan Server computers running on your network (in our case, this is 'SMServer'). If your list does not populate with anything, then there is still an issue connecting to the StorMan Server machine from the StorMan Client computer (see That didn't fix the problem below) or your StorMan Server is running on a custom port (see Connecting to a StorMan Server running on a custom port below).
  3. Select the server from the list, and click OK to connect to it. The connection should then be re-established. Repeat this on other StorMan Client computers experiencing the same issue.

 

That didn't fix the problem. Now what?

If the above didn't fix the error, you may need to go back to the list of causes at the top of this article, and try some other options to see if these rectify the issue. Otherwise, please contact StorMan Support.

 

My StorMan Server runs on a custom port. How do I reconnect StorMan Client?

StorMan Server can be setup to run on a custom port number. This is often done if you run several StorMan Servers on the same network, or if your IT / networking systems require a custom port setup (please contact StorMan Support if you need to run your Server on a custom port) . If your StorMan Server runs on a non-standard port, it will not appear in the TCP/IP tab shown in the screenshot above.

Steps on how to connect to StorMan Server on a custom port are provided below.

  1. Click OK to dismiss the error dialog. You should then be presented with a window similar to the one below. StorMan Client - Selecting the database to connect to
  2. Select the Custom tab, as shown below... StorMan Client - Connecting to a server on a custom port
  3. Enter a name for the database (can be anything you like - does not need to match anything else - purely for humans) into the Database Name field.
  4. Enter the network address of the StorMan Server machine you wish to connect to, followed by a colon and the port number (standard network formats) - for example: 192.168.0.100:12345 to connect to machine 192.168.0.100 on port 12345. These numbers can be whatever you like, so long as the StorMan Server program is actually listening for StorMan Client connection on that particular port (more on network ports: #HWSNPT01).

 

Other -10002 (Database cannot be used) error troubleshooting tips...

  • If you run several StorMan Client computers but only one of them experiences a -10002 error, then it's likely that the problem lies with the computer that is experiencing the error - not the server. Otherwise, in theory, they all would have experienced the error.
  • If you run several StorMan Client computers and all of them experience the -10002 error, then it's likely that the problem lies with the StorMan Server computer, or your networking hardware.
  • Try disabling all firewall hardware and software to see if that fixes the problem. If it does, then it's likely that the problem lies with your firewall or networking technologies. Ensure you re-enable your firewall after you've detected the issue and allowed StorMan to communicate through the firewall - leaving your firewall disabled leaves your computer vulnerable to attacks.
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Thank you for your assistance!

 

 


 

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