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Dealing with under-payments (#CUSDWUP01)

Last updated:   Applies to:   In industries:   Of versions:   Special contents:
20090212 (Andy)   Pro, MultiUser, MultiSite, MultiView   Self Storage EditionMarina EditionVault Edition   7.X (and higher)   n/a

When someone pays less than they owe, will StorMan still class them as late?

Yes - if your Customer underpays an amount that they owe (and the due date has passed), then they will be classed as 'late' in StorMan. As StorMan works off the billing plan timeframe, it may be worth asking the Customer if they'd like to have their Agreement moved onto a more suitable billing plan - for example, fortnightly or weekly (to match the timeframe in which they are paying).

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underpayments, customer did not pay enough, dealing with underpayments, customer paid too little, customer did not pay correct amount, incorrect payment amount

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