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AutoPay not processing (#ATPYAPNP01)

Last updated:   Applies to:   In industries:   Of versions:   Special contents:
20090311 (Andy)   Pro, MultiUser, MultiSite, MultiView   Self Storage EditionMarina EditionVault Edition   7.X (and higher)   n/a

Why is an AutoPay not processing?

Generally, an AutoPay will not process if the authorisation expiry date has expired. For legal reasons, once an authorisation Agreement (where a Customer permits you to deduct funds from bank their account, or credit card) has expired, you must enter into a new Agreement with that Customer, and not continually deducting funds from the Customer after the expiry date.

You can view the Customer's current autopay authorisation expiry date on the AutoPay tab of the Customer's Agreement (more info about this tab: #AGTTAB401).

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auto pay failure, autopay not processing, failed autopays, failed auto pay, autopay did not work, credit card was not processed, direct debit did not process

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